Return Policy Customer Satisfaction Focus: Promotion1.in is committed to the highest standard of customer satisfaction and follows a straightforward return policy.
Notification Window: Customers must inform the company about returns within 24- 48 hours of receiving the order via email at promotion5489@gmail.com.
Free Returns
You can return a product within 3 days for free if:
The product is damaged.
The product is different from what you ordered.
Chargeable Returns
If you return a product for reasons other than damage or receiving the wrong item:
You will pay for the return shipping.
You will also cover the original shipping cost paid by Promotion1.in.
Cancellation Policy
Prepaid Orders:
Can only be cancelled before shipping.
Once shipped, cancellation is not allowed.
If you refuse delivery, courier charges (both forward and return) will be deducted from your refund.
Refunds for cancellations are processed within 24-48 hours.
A 3% gateway fee will be deducted for cancellations initiated by the customer.
Refunds
Out-of-Service Area: If delivery is not possible to your address, a 100% refund will be issued.
Unavailable Products: If we cannot fulfill your order, a refund will be processed within 24-48 hours.
Refunds are typically completed within 4-5 business days. If delayed, please check with your bank or card issuer.
Return Requirements
To return a product, ensure:
It is in original packaging.
It is unused with all tags intact.
For missing items, you must provide an unboxing video recorded without any breaks.
Return Process
Contact Us:
Reach out via WhatsApp at +91-7011771653.
Share your order number, a photo of the product, and the reason for return.
Verification:
Our team will review your request and confirm eligibility.
Approval:
Once approved, we’ll provide instructions for the return.
Key Return FAQs
Can I return part of my order? Yes, you can return either a part or all items from your order.
How will I receive my refund? Refunds will be processed via: Bank Transfer or Discount Coupons (redeemable for future purchases).
How long will refunds take? After the product is received and inspected (takes 1 day), refunds are typically initiated within 4–5 working days.
How do I return the product? Send the product along with the original invoice to the following address: Promotion1.com C/O Promotion Stationary UGF-58, Sector-16B, Greater Noida West, Noida-201306, Uttar Pradesh, India.
Additional Notes
Non-Refundable Charges: Shipping charges are not included in the refund value. Courier Charges: Customers are responsible for paying the courier charges for returning the product.
Contact for Refund Issues Email: promotion5489@gmail.com Phone: +91-7011771653 (Monday to Friday, 10 a.m. – 5 p.m.)
If you still haven’t received your refund or have additional questions, reach out using the above contact details.24-
