Shipping Policy

Welcome to Promotion1.in!

By placing an order on our website, you agree to the following terms for a smooth and clear transaction process.

1. General

• Stock Availability:
  • We aim to keep stock accurate, but sometimes items may be unavailable.
  • In such cases, we’ll ship the available items and contact you regarding backordered items (restock or refund).

2. Shipping Costs

• Shipping charges are calculated at checkout based on the weight, size, and destination of your order.
• The shipping cost displayed at checkout is final.

3. Returns (Change of Mind)

• Eligibility:
  • Returns are accepted within 1 day of purchase if items are:
    • Unused.
    • In original packaging.
    • In resellable condition.
• Return Shipping:
  • Customers are responsible for return shipping costs.
• Refunds:
  • Refunds are provided as store credit.
  • Shipping costs are non-refundable.

4. Warranty Claims

• Validity:
  • Claims are accepted within 90 days of receiving the item.
• Process:
  • Customers prepay return shipping, which is refunded upon a successful claim.
• Options After Approval:
  • Refund to the original payment method.
  • Store credit.
  • Replacement (if available).

5. Delivery Terms

• Transit Time:
  • Domestic orders typically take 2–7 days to arrive.
• Dispatch:
  • Orders are shipped the same or next business day (Monday–Friday, excluding holidays).
• Tracking:
  • A tracking link will be shared after dispatch.

6. Changes & Issues

• Change of Address:
  • Allowed before dispatch.
• Out-of-Stock Items:
  • Refunds are issued for unavailable items, and the remaining items will be shipped.
• Delivery Delays:
  • Contact us if delivery exceeds the expected timeframe.
• Damaged Parcels:
  • If the parcel is damaged during transit, refuse it and notify us.
  • If already delivered, contact customer service immediately.

7. Cancellations

• Before Dispatch:
  • Orders can be canceled before shipment.
• After Dispatch:
  • Refer to our refund policy.
• Note:
  • No cancellations during sale periods or on discounted products.

8. Customer Support

• For assistance, email us at Contact Us.